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RamCares

RamCares

RAM Support Team
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Hello Everyone,

Please allow us to introduce ourselves. RamCares is part of the Customer Care Team that represents the Ram Trucks brand, as well as other Stellantis North America brands. We work closely with our dealerships and internal partners to support our customers’ needs. Our role on this forum is to proactively monitor conversations and offer an additional level of personal assistance whenever concerns arise.
You can reach us at any time through private message, or by tagging our team in a public post. This thread is intended only for our introduction, so we kindly ask that you share any questions or concerns within the appropriate topic-specific threads.

We look forward to meeting all of you and being a helpful resource within the community!

Sincerely,
RamCares
 
Glad to have you apart of the community! Welcome! :)
 
Appreciate the welcome, @wired! Excited to be here with you all. Looking forward to what's ahead! 💪

Hannah
Ram Cares
 
Nice seeing you here RamCares! Will your account offer official information from Ram as release of the REV approaches?
 
Hello @jasaero and yes!

As our team works to establish a presence here, we'll be sure to reach out internally to share what we can.

Hannah
Ram Cares
 
RamCares said:
Also, here are two sources I'm sure this community has already frequented but will continue to be a great touchpoint for news and information in addition to what we share:

Ram brand site: https://www.ramtrucks.com/electric/1500-rev.html?msockid=16e7fa92ce8760f52493edbdcf276134

Stellantis Media site: https://media.stellantisnorthamerica.com/homepage.do?mid=1

The Stellantis Media site is great for press releases and hot-off-the-press information in particular!

Hannah
Ram Cares
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Any clue why all the Insider+ promises for special early information and events has never really transpired and we generally are learning everything from autoshows and random public releases? Nothing really offered in the way it was promised prior to release here?
 
RamCares said:
Also, here are two sources I'm sure this community has already frequented but will continue to be a great touchpoint for news and information in addition to what we share:

Ram brand site: https://www.ramtrucks.com/electric/1500-rev.html?msockid=16e7fa92ce8760f52493edbdcf276134

Stellantis Media site: https://media.stellantisnorthamerica.com/homepage.do?mid=1

The Stellantis Media site is great for press releases and hot-off-the-press information in particular!

Hannah
Ram Cares
Click to expand...
Thanks for the links. Your Stellantis Media link goes to the home page. I have a link to a Ram 1500 Rev specific page, but the navigation path selection seems to have been broken.

This is my link: https://media.stellantisnorthamerica.com/newsroom.do?id=558&mid=1536

But notice that the "Electric Vehicles" menu item is no longer visible under the path "Home > Technology > Electrification > Electric Vehicles > Ram 1500 REV".

Where in the media webpage system would Rev news show up? I would have assumed "Home > Products > Brands & Products > Ram > 1500", but the September 12th release isn't there.
 
To address both inquiries, @jasaero and @Trailertower,

We'll be reaching out to the brand to see whether there is anything new. Regarding the Stellantis Media site, there is not a hub for REV related news, but if any new press releases or information is shared on the REV launch, it would be included on the home page or should be easily searchable. We appreciate your patience as we work to gather information as quickly as possible.

Hannah
Ram Cares
 
RamCares said:
To address both inquiries, @jasaero and @Trailertower,

We'll be reaching out to the brand to see whether there is anything new. Regarding the Stellantis Media site, there is not a hub for REV related news, but if any new press releases or information is shared on the REV launch, it would be included on the home page or should be easily searchable. We appreciate your patience as we work to gather information as quickly as possible.

Hannah
Ram Cares
Click to expand...
Thank you! I do think a lot of pre-order deposits have been lost and excitement for the release has waned a lot because all the Insider+ and other early REV/Ramcharger promises sorta disappeared with the delays and cancellation of the BEV and things. Really should have been more effort to preserve excitement for this remaining product that really still could be disruptive, but some of the marketing balls have got dropped as excitement around BEVs waned while I think there is still a lot of excitement and anticipation out there for how extended range EVs will workout for folks.

But just going dark on marketing pushes that folks have $100 tied up in to be a part of has been real bad mojo. It's almost like they let everything die with the BEV just cause it's normally that Tesla and BEV crowd that are good at helping hype something through some marketing regime like this...but to not even offer much for the EREV enthusiast crowd still excited seems like a dropped ball. Generally seems last year as the BEV got cancelled all the marketing and promotion efforts pivoted back to HEMI, even though I think there could be just as much excitement and anticipation for the REV if there was a better effort to exploit the Insider+ promises and help get word out and get hands on stuff with these before they release so folks will talk about it all more. At this point if they release in the timeframe still being promised...it's gonna end up being an almost ghost launch vs how the hype for the HEMI return was pushed.
 
Definitely understand your perspective on this, @jasaero! We appreciate your points. Our team will be sure to communicate with the broader Ram brand to relay customer's thoughts, opinions, and perspectives regarding the REV launch to ensure your voices are heard.

Hannah
Ram Cares
 
RamCares said:
Definitely understand your perspective on this, @jasaero! We appreciate your points. Our team will be sure to communicate with the broader Ram brand to relay customer's thoughts, opinions, and perspectives regarding the REV launch to ensure your voices are heard.

Hannah
Ram Cares
Click to expand...
Thanks! Looking forward to RAMs next Insider+ communications and explanations of what to expect beyond helping get orders in early prior to all that if we're still holding out with our deposit down.
 
Yes! Can't wait until we can share more, @jasaero.

Hannah
Ram Cares
 
Would it be possible to post what auto shows the REV will be? I went to the Colorado Auto Show hoping to see it and it was not there, they didnt even have a Tungsten there which seems crazy to me (although our auto show is pretty terrible and seems to get worse every year).
 
Sounds like even the NY Autoshow the REV was a no show and annoyed a fellah on another REV forum I keep up with who went to that one. They really are losing the plot here acting like folks only care about Hemi in a weird too hard of a 180 turn in their marketing focus.
 
Hi again, @Rotorhead and @jasaero!

Our team can't speculate as to whether Ram REV will make an appearance at particular auto shows this year but will continue to ask for updates to share.

Hannah
Ram Cares
 
RamCares said:
Hi again, @Rotorhead and @jasaero!

Our team can't speculate as to whether Ram REV will make an appearance at particular auto shows this year but will continue to ask for updates to share.

Hannah
Ram Cares
Click to expand...
None needed. I think this is just commentary on how few it has showed up at so far. Just gives vibes of tempering expectations and reducing hype as they are still somewhat hesitant to even start pumping them out and selling them. Leaving many of us who are hyped and ready concerned we'll get burned yet again with further wait or even cancellation since there is this hesitance to go full hype and ready to launch mode with the marketing and making sure it's seen at all of them.
 
RamCares said:
Hello Everyone,

Please allow us to introduce ourselves. RamCares is part of the Customer Care Team that represents the Ram Trucks brand, as well as other Stellantis North America brands. We work closely with our dealerships and internal partners to support our customers’ needs. Our role on this forum is to proactively monitor conversations and offer an additional level of personal assistance whenever concerns arise.
You can reach us at any time through private message, or by tagging our team in a public post. This thread is intended only for our introduction, so we kindly ask that you share any questions or concerns within the appropriate topic-specific threads.

We look forward to meeting all of you and being a helpful resource within the community!

Sincerely,
RamCares
Click to expand...
How bout keeping potential customers informed stellantis sucks at relaying info pathetic
 
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